Privacy Policy

The Pro Fixit Privacy Policy

Welcome to The Pro Fixit’s privacy policy (“Privacy Policy” or “Policy”).

The Pro Fixit and its affiliates (collectively, “The Pro Fixit”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at [Your Website URL] or mobile application ‘The Pro Fixit’ (collectively, “Platform”) or avail products or services that The Pro Fixit offers you on or through the Platform (collectively, the “Services”). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.

At The Pro Fixit, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.

Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available at Your Terms and Conditions URL. Please read this Policy in consonance with the Terms.

By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. BACKGROUND AND KEY INFORMATION

(a) How this Policy applies:

This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.

(b) Review and Updates:

We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.

2. PERSONAL DATA THAT WE COLLECT

(a) We collect different types of personal data about you. This includes, but is not limited to:

(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.

(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.

(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.

(vi) Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you including through:

(a) Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you:

(i) create an account or profile with us;

(ii) use our Services or carry out other activities in connection with the Services;

(iii) enter a promotion, user poll, or online surveys;

(iv) request marketing communications to be sent to you; or

(v) report a problem with the Platform and/or our Services, give us feedback or contact us.

(b) Automated technologies or interactions: Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.

(i) Technical data from analytics providers such as Facebook and advertising networks;

(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;

(iii) Personal data about you from our affiliate entities.

4. HOW DO WE USE YOUR PERSONAL DATA?

(a) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, enable you to use the Professional Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:

(i) to verify your identity to register you as a user, and create your user account with us on the Platform;

(ii) to provide the Services to you;

(iii) to enable the provision of Professional Services to you;

(iv) to monitor trends and personalize your experience;

(v) to improve the functionality of our Services based on the information and feedback we receive from you;

(vi) to improve customer service to effectively respond to your Service requests and support needs;

(vii) to track transactions and process payments;

(viii) to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;

(ix) to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;

(x) to market and advertise the Services to you;

(xi) to comply with legal obligations;

(xii) to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;

(xiii) to improve our business and delivery models;

(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;

(xv) to enforce our Terms; and

(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

(b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.

(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to service professionals who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in The Pro Fixit group in connection with the above-mentioned purposes.

(d) You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such

disclosures are done in good faith, and we believe that it is reasonably necessary to do so for complying with the applicable laws and regulations, to respond to legal processes, or to enforce our Terms.

5. COOKIES

(a) Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you permit) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.

(b) We use cookies to help us understand and save your preferences for future visits, compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

6. DATA SECURITY

(a) We implement appropriate security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These include internal reviews of our data collection, storage, and processing practices, and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

(b) The security of your personal data is important to us. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Policy.

(c) We assume no liability for any disclosure of information due to unauthorized third-party access to our Sites and Apps.

7. DATA RETENTION

(a) We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Policy, and for a minimum period of 3 (three) years thereafter.

(b) We may also retain certain elements of your personal data for a period of time beyond this, as necessary for our legitimate business interests or as required by applicable law.

(c) In some circumstances, you can ask us to delete your data by following the steps provided in Section 8 of this Policy.

(d) In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. YOUR RIGHTS AND CONTROL OVER YOUR INFORMATION

(a) We respect your privacy rights and provide you with reasonable access to the personal data that you may have provided through your use of the Services.

(b) If you wish to access or amend any other personal data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an integrated service, you may contact us as set forth in Section 11 of this Policy.

(i) Rectify your personal data and consent to the processing of your personal data previously provided to us;

(ii) Remove or amend your personal data with us;

(iii) Update your preferences by accessing your account on the Platform;

(iv) Revoke any express consent that you had previously provided to us regarding the processing of your personal data.

(d) If you believe that your personal data that we hold about you is inaccurate, incomplete, misleading, or not up-to-date, you may request the correction of such personal data by contacting us.

(e) You may, in some circumstances, have the right to restrict or object to the processing of your personal data or to request its deletion or anonymization, or to obtain a copy of your personal data in a portable format.

(f) We will make commercially reasonable efforts to provide you reasonable access to any of your personal data we maintain within 30 days of your request. We may not be able to respond to your request if it prevents us from complying with applicable laws or negatively impacts the privacy of others.

(g) Please note that we may be required to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

(h) To protect your privacy and security, we may take reasonable steps to verify your identity before making any corrections or granting access to or deleting your information.

9. CHILDREN’S PRIVACY

(a) Protecting the privacy of young children is especially important to us. Our Platform is not intended for use by children under the age of 18, and we do not knowingly collect or solicit personal data from anyone under the age of 18.

(b) If we learn that we have collected personal data from a child under the age of 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18, please contact us.

10. CHANGES TO THIS POLICY

(a) We may update this Policy from time to time. If we make any material changes to how we collect, use, or share personal data, we will notify you by posting a notice on the Platform or by other means, such as email.

(b) The updated Policy will be effective immediately upon posting or as otherwise specified in the notification.

(c) Your continued use of the Platform and our Services after any updates to this Policy will constitute your acceptance of the changes.

11. CONTACT US

(a) If you have any questions or concerns about this Policy, please contact us at:

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Physical Address]

(b) We will respond to all requests, inquiries, or concerns within 30 days.

This privacy policy ensures that The Pro Fixit clearly communicates its commitment to protecting user data and provides a transparent outline of how personal information is collected, used, and protected.

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