Refund Policy

The Pro Fixit Refund Policy

At The Pro Fixit, we strive to provide the best possible service to our customers. We understand that sometimes things don’t go as planned, and we are committed to ensuring your satisfaction. Below is our refund policy to address any concerns you may have:

Service Delays

1. Guaranteed Arrival Time:

• If our field worker does not arrive at your house within 3 hours of your service booking, we will refund the full service fee.

Warranty and Repair Guarantee

2. 30-Day Warranty:

• We offer a 30-day warranty on all our repair services. If you experience the same issue within this period, we will fix it at no extra cost.

Refund Process

3. How to Request a Refund:

• To request a refund due to a service delay or an issue under our warranty, please contact our customer service team at contact@theprofixit.com or call us at +918283852429.

3. Refund Approval:

• Once your request is received, our customer service team will review it and process your refund within 5-7 business days if it meets our refund criteria.

Conditions

5. Eligibility for Refund:

• The refund policy applies only to the initial service fee and does not cover any additional parts or materials used during the repair.
• The warranty does not cover new issues that are not related to the original repair.

Contact Us

6. Customer Support:

• For any questions or concerns regarding our refund policy, please reach out to our customer support team at contact@theprofixit.com or call us at +918283852429.

We value your business and aim to provide you with a hassle-free experience. Thank you for choosing The Pro Fixit!

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